IAQ Radio

EPISODE488 - Ken Larsen & Mickey Lee - Water Damage Scope of Work..

This week on IAQ Radio we welcome Ken Larsen and Mickey Lee back to the show to continue our hurricane coverage and to discuss tips for how to develop proper scopes of work on water damage restoration projects. Both pros are working in the areas damaged by Hurricane Irma and both are long time water damage restoration pros, contributors to industry standards and instructors.
Ken Larsen, CR, WLS, CSDS has been in the restoration industry since 1978. He holds RIA, ACAC and IICRC advanced designations. His career includes 18 years as an independent property restoration contractor, consultant to restorative drying during catastrophes and large loss drying coordination, expert witness, Director of Education for North America's largest disaster restoration contracting organization, and now the author of one of the industry's leading technical resource books on the subject of structural restorative drying - Leadership in Restorative Drying.
He is currently an IICRC Approved instructor of WRT, ASD and CDS certificate courses. He is also an RIA instructor of the restoration industry's advanced certification credentials: Water Loss Specialist (WLS) and Certified Restorer (CR). He serves as Chairman for RIA approved Instructors, Trainers and Subject Matter Experts, a sub-committee of RIA's Education Committee. Larsen presently serves as Senior Technical Director for the International Dry Standard Organization (IDSO) and Director of Education for the Restoration Leadership Institute (RLI) and lead consultant for the Restoration Expert Panel (REP). Ken lives with his wife Barbie (yes - really!) in Santa Rosa Beach in Northwest Florida. He can be contacted at ken at drystandard dot org.
Mickey Lee is currently a private consultant providing consulting, training, research and writing services in the fields of property damage restoration, psychrometrics, drying science, mold remediation and structural drying after water intrusions. Mr. Lee retired from the Munters Corp (US) in 2011 after serving in various roles for over 20 years. At various points Mr. Lee was Vice-President - Global Technology & Sustainability for Munters AB - MCS and Global and National Technical & Training Manager for Munters Corp (US). He was responsible for training program development, curriculum writing and course facilitation in addition to managing projects for structural drying and restoration of commercial buildings of every type. He also has extensive experience in application of air treatment technology in restorative drying projects, corrosion-control methods, mold mitigation and humidity control in commercial and industrial facilities while working with Munters Corporation - Moisture Control Services Division.
Recognizing his vast experience in water damage restoration the IICRC asked him to lead the development of their Commercial Drying Specialist certification. This program completed its' full roll-out in 2009 and continues to be a popular offering. Mr. Lee continues to serve as committee chair for the Commercial Drying Specialist Certification program and also serves on the IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration revision committee.

EPIS. 487 -Mark Springer, Phil Rosebrook, Jr., Pete Consigli -RIA TPA Conf.

This week on IAQ Radio we discuss a topic that gets blood pressure up among some in the restoration world. Third Party Administrators TPAs are a fact of life today in many industries and RIA has been helping their members make the adjustments necessary. This week we welcome two widely respected restoration professionals to IAQ Radio. Mark Springer and Phill Rosebrook are both RIA members and were speakers at the recent RIA Strictly TPAs Fall Conference. We look forward to having them join us along with frequent contributor Pete Consigl.
Mark Springer
If you know Mark Springer, you probably know when the platitude, How are you doing? comes up in conversation, his likely answer is, Living the dream! Thats because its true. Mark has been married to his high school sweetheart, Angie for 20 years and they have been blessed with five beautiful daughters who, fortunately for Mark, take after their mother. Living in Montana accentuates the dream as he is able to pursue doing things he loves like downhill skiing, bow hunting, competitive shooting, and the mountains in general. Its not all hobbies though, Mark also gets to work all over the great state of Montana helping people who have experienced disasters, primarily from fires and floods. He is the President of Dayspring
Restoration, a company that specializes in disaster restoration. Dayspring has 6 locations and about 100 team members. Mark has become a mini, (emphasis on �¢??mini�¢??) celebrity in Montana due to several television advertising campaigns where he flooded and burned his house and then demonstrated to the community the restoration process, (these videos can be viewed at www.calldayspring.com). Giving back to his community and his industry has always been a priority for Mark as he serves on numerous non-profit and trade association committees and boards
Phillip Rosebrook Jr., Cr.
Phillip is a graduate of the University of Oregons Lundquist School of Business. He worked his way through college in the family restoration business. He filled most all roles in the company including working on the cleaning crew, carpet cleaning, water damage emergency services, and other various restoration and construction related services. He ran the retail and wholesale carpet cleaning division managing several employees and coordinating the installation crews.
After college Phillip managed the water damage division and scheduled all company production crews. He managed the branch office in Coos Bay, Oregon and served the Southern Oregon Coast region. The office was in a very rural area of the state with a small population yet the office grew from $300,000 in annual sales to over $1,000,000 under his management. In managing this office he filled every role from Estimator to Marketing Manager. After training the new Manager Phillip returned to the main office with oversight of all branch offices. He served as the Education Committee representative for the Western Chapter of Disaster Kleenup International.
In 1997 when the company sold, Phillip moved to Fort Collins, Colorado to assist in opening a new office for Rocky Mountain Catastrophe. He was in charge of training the new manager, developing the marketing campaign, implementing systems and procedures and training the water damage and cleaning staff. The office quickly grew to over $300,000 in monthly sales.
Phillip joined his father as a Partner in Business Mentors in March of 1998. He specializes in implementing change in restoration companies. He works with the individual managers, key employees and sometimes even the field staff to implement new systems and procedures. He developed the Operations Manual and Personnel Manual that is utilized in all of Business Mentors consulting. He is a frequent presenter at industry conferences, contributing author to the WLI course book and has authored many articles in Cleaning and Restoration magazine. Phillip is the founding partner of ELC Training a training resource for restoration companies. He is also a faculty member of the Restoration Leadership Institute.
Phillip is the father of four children and has been married to Deanna since 2000. He enjoys gardening, hiking, and cycling. Phil lives in Portland, Oregon.

EPISODE486 - Sal La Duca - Principle Environmental Assay, Inc.

This week on IAQ Radio we are going to talk about an IEQ issue we do not hear a lot about, electricity and electromagnetic frequencies (EMF's). EMF's and other issues related to electrical currents are increasingly part of our indoor environment, we keep adding them yet we do not know much about how they affect the health of occupants or if they affect health. Is it possible that they have affects we don't understand? We do know that when installed improperly electric systems can cause a variety of issues. We also know how to find improper installations and to how to reduce the potential for exposure. Sal will walk us through the issue in layman's terms and give us ideas on how to find and fix issues. LEARN MORE this week on IAQ Radio!
Sal La Duca is an Environmental Consultant specializing in the built environment, with over 40 years' experience in instrumentation and controls. Mr. La Duca started out as a Nuclear Reactor Operator / Reactor Technician (Instrumentation and Control Technician - Nuclear) on the USS Mississippi . After discharge, he was offered employment by Jersey Central Power and Light to help built a Radiological Survey instrument repair facility at their Oyster Creek Nuclear Power Plant in Forked River, NJ. From there he migrated to the Communications department, where he performed installation, calibration, and repairs of various generations of remote-control supervisory equipment for power system control. In 1994 he incorporated and began offering Electromagnetic Field services to clients. In 1999 he sought and acquired additional training with the Institute of Building Biology and Ecology, and expanded service offerings to include Indoor Air Quality. Since then he has added IAQ certifications through IAQA and ACAC. Most importantly he has real world experience on residential, commercial and industrial projects and takes a practical approach to the topic. LEARN MORE this week on IAQ Radio!

EPISODE485- Nate Adams, Carl Grimes & Eric Shapiro

This week on IAQ Radio we are going to discuss what we learned at the Healthy Buildings Summit 2017 at Seven Springs Resort with three industry pros that were in attendance. For those that could not attend we will go over some of the key presentations from the event and discuss how it affects IAQ, disaster restoration, home performance and other industry professionals.
Nate Adams is the founder of Energy Smart Home Performance outside Cleveland Ohio. Energy Smart started out as an insulation contractor for existing homes, but has evolved into doing Comprehensive Home Performance retrofits.
Carl Grimes, HHS CIEC, has consulted with people who have questions or issues with the indoor environment since 1987 as President of Healthy Habitats LLC in Denver, CO. Carl is a frequent presenter nationally and internationally, past President of IAQA, and past Vice President of Practice of ISIAQ. He is the current Managing Director of the Hayward Healthy Home Institute in Carmel, CA, and the Hayward Score Director of Healthy Homes.
Eric Shapiro has extensive experience in Building Maintenance and Environmental Remediation. He also has a Master Degree in Forensic Psychology from the John Jay College of Criminal Justice in New York City. Mr. Shapiro has extensive training and education in IAQ Investigations, Remediation, Diagnostics, Building Science and Moisture Control. He is also an instructor for an IAQA approved training provider and has helped hundreds of people prepare for various American Council for Accredited Certification ACAC certifications. He is a nationally recognized lecturer and trainer in Microbial Remediation, Inspections, Diagnostics, and Air Duct Cleaning. He is also experienced in training IAQA approved Indoor Environmentalist training programs and the National Center for Helthy Housing Home Health Specialist training.

EPISODE484 - Joseph P. Nagan Home Building Technology Services of Kaukau

This week on IAQ Radio we welcome Joe Nagan of Home Building Technology Services of Kauhauna, Wisconsin. Since 1985 Joe has been involved in residential building science research in both the US and Canada and has been very active in State wide conservation efforts in Wisconsin. Working with the Wisconsin Energy Conservation Corporation of Madison, he helped co-author the nationally recognized Wisconsin ENERGY STAR® Homes program where he served as Technical Director. This program certified 16,502 homes during its 11 year run. In addition to involvement with Energy Star Homes he worked with the administrator of the Statewide Focus On Energy® programs to co-author a new construction program, known as "Focus on Energy New Homes", which was launched in January 2011 and is currently in effect having now certified over 25,000 new homes collectively.
Mr. Nagan is the go to guy when it comes to residential building science in Wisconsin. He has been involved in the energy efficiency and building trades since the early days of the first energy crisis and continues to be recognized as a leader in the world of building science. Join us today and LEARN MORE about how things have changed over the years, what works, what doesn't and where we go from here on IAQ Radio!

EPISODE483 - Peter Crosa & Jayme M. Buchanan

This week's show will dive into insurance coverage issues, the use and application of the Assignment of Benefits (AOB) and a report on Harvey Cohen's visit to Puerto Rico. Well known independent adjuster investigator and sitting President of the NAIIA Peter Crosa will be joined by Cohen Law Group partner Jayme Buchanan.
IAQradio's ongoing coverage of the aftermath of 2017's Atlantic hurricane season will take a closer look at the issues Peter and Jayme see restoration contractors and policyholders are grappling with in their efforts to restore damaged property and settling insurance claims.
Some of the issues to be addressed will be investigation and causation protocols, coverage and exclusion determinations, when and how to apply an AOB and some insider tips of how to best deal with insurance companies once the policyholder has selected their restoration contractor of record who may not b on the "approved" vendor list!
Jayme M. Buchanan joined the firm in the fall of 2012. She received her B.A. in Psychology from the University of Delaware in 2006. After graduating from college, she worked at an asbestos law firm in Wilmington, Delaware. Thereafter, Jayme attended law school and received her law degree from Barry University School of Law in 2010. During law school, Jayme was involved with the Environmental Law Society and functioned as the treasurer. She also was involved in Barry Universitys Earth Advocacy Clinic where she assisted in representing groups or individuals in preparing for environmental litigation, administrative proceedings and rule challenges. She also assisted in organizing and developing the first annual Environmental Justice Summit and the Green attorneys Roundtable Discussion. Her article detailing the Environmental Justice Summit was printed in the December 2009 Environmental and Land Use Law section of the Florida Bar Reporter. Jayme also worked at a general litigation firm in Maryland during law school and for a family law solo-practitioner during her third year of law school. Prior to joining the firm, Jayme practiced in the field of health insurance law for a revenue recovery company in Florida. Since joining the firm, Jaymes practice is focused on first-party insurance claims in the intake department and has been recently named as partner at Cohen Law Group.
Peter Crosa is a independent assurance adjuster and current president of the National Independent Insurance Adjusters Association NAIAA. Mr. Crosa has been a licensed independent adjuster and private investigator for over 30 years handling large complex losses throughout the United States and Latin America. Since 2000 he has traveled the country conducting workshops and keynote speeches on the topic of marketing vendor services to adjusters and insurance companies. Mr. Crosa is also the author of 4 books including: 2012 Restoration Contractors Guide to Insurance Repair, Soft Selling Hardened Claims Adjusters, Claims Marketing Tipz & An Adjuster Is What An Adjuster Does. Peter is also a frequent contributor to Cleanfax Magazine and other industry publications.

EPISODE482 - Henri C. Fennell CSI,CDT

This week on IAQ Radio we welcome Henri Fennell is a building envelope specialist and architect with over forty years of experience in energy conservation design, products, and services. His background covers many disciplines providing a unique perspective on the real-world design and implementation of high-performance building envelopes. Mr. Fennell's work with polyurethane foam materials began with energy-efficient demonstration projects during the energy crisis of the 1970's, including the Pittsburgh Children's Museum, his first spray foam project, in 1971. Mr. Fennell's work experience has included positions as a practicing architect, a building envelope contractor, and a building envelope remediation and commissioning consultant.
Mr. Fennell's contracting work has included thousands of remediation, building failure, and historic renovation projects, including major projects like the Guggenheim Museum and numerous other high-profile and historic buildings. His projects have included the installation of millions of pounds of polyurethane foam. This work included the development of on-site techniques and delivery systems that made closed-cell injected polyurethane (IPF) foam insulation/sealants available to the general construction industry. Mr. Fennell has authored or co-authored four energy-related U.S. patents and participated in the development of ASTM standards and other industry protocols. He has been an energy educator since 1975, making presentations and providing training to a broad range of industry audiences. He has contributed to ASHRAE Journal and other national publications and is often cited in articles related to energy conservation, materials technology, and building performance. He currently works as a consultant on spray foam projects and is commonly called on to help determine what to do when foam jobs go bad

EPISODE481 - FLASHBACK FRIDAY -J. David Miller PhD JACI (Journal of Aller

While preparing for our tenth anniversary we have spent a great deal of time going back through the archives and discussing the fantastic guests we have had over the years. One name that stands out is J. David Miller, PhD. Radio Joe saw Dr. Miller speak and spent some time talking to him at the Microbiology of the Built Environment Conference in Boulder CO. His presentation was one that every IAQ, mold and disaster restoration professional should hear. Professor Miller joins us us this week, listen in and LEARN MORE this week on IAQ Radio!

EPISODE480 - Jim Thompson & Chris & Maria Slay & Pete Consigli

This week we welcome Jim Thompson, "The Big Dog of Large Losses" and "The Restoration Industry Global Watchdog" and RIA Industry Adviser Pete Consigli for another special report on Hurricanes, Harvey, Irma and Maria. In addition we have Chris and Maria Slay owners of Rainbow Restoration of Sugarland & Katy joining us with an on the ground report from Texas. IAQ Radio continues its coverage of the extensive damage and efforts to restore properties throughout the hardest hit areas.
Jim Thompson & Company has handled large commercial and industrial fire and water losses all over the US and Puerto Rico. If you think you're ready to up the ante and compete against the big guns on large insurance claims; Jim offers to teach you how. Jim has handled large complex commercial and industrial insurance losses in 43 states and Puerto Rico. While many restoration contractors strive to get on the State Farm or Farmer's Insurance list of preferred contractors, Jim Thompson wanted off the list. Jim's a hands-on guy, who abhors working in an office and prefers to lead from the front.
Chris Slay comes to the water restoration industry from a corporate background where he was most recently a business consultant for Accenture. He is a Rainbow Restoration franchise owner in Sugarland, Texas. As the owner, Chris makes it a point to meet each customer personally to ensure the work is going according to plan and according to the insured's desire. He has been omnipresent in the Texas area on the news and in the trenches helping with recovery following Hurricane Harvey.
Maria Slay has a Master degree in business and 19 years' experience in the insurance industry and is a licensed adjuster. She understands how property insurance works and how to make each loss beneficial to both the insured and the insurer. In addition to managing the branch, scheduling jobs, writing estimates and managing contractors, you will find Maria on the job site helping the technicians with the hard work at hand.
Pete Consigli, CR, WLS is the Restoration Industry's Global Watchdog has been a long time friend and guest on IAQ Radio. Pete Consigli has been a member of the Restoration Industry Association (RIA) since 1977. In 2008 Pete was the recipient of the Martin L. King award and in 2012 was made an honorary member of the RIA. He has served the association the past several years in the dual role of RIA Education Director and Industry Adviser. Pete presently serves as an adviser with RIA's education and certification committees and staff. He is a Water Loss Specialist (WLS) prep course facilitator and program adviser. Pete also advises the RIA board of directors and the association management team on matters impacting the restoration industry and RIA's mission.

EPISODE479 - Ed Cross The Restoration Lawyer and Pete Consigli

This week we welcome The Restoration Lawyer Ed Cross and The Restoration Industry Global Watchdog and RIA Industry Adviser Pete Consigli for another special report on Hurricanes, Harvey, Irma and Maria. We will focus on legal issues for those doing restoration after hurricanes and also get some tips for consumers dealing with restoration related issue. Pete Consigli is based in Naples/Bonita Springs area and has been driving through Florida and networking with Restoration Industry Association (RIA) members from all the areas affected by these storms, we also look forward to an update from him on how things are going on the ground after this tri-fecta of storms hit the mainland and Caribbean portions of the US.
Ed Cross, J.D.
The "Restoration Lawyer" Ed Cross has built a successful law practice that specially caters to the needs of insurance damage repair contractors and remediators. Mr. Cross received a Bachelor's Degree in Speech Communications with an emphasis on Public Speaking from California State University at Northridge in 1986 (Dean's Honor Roll), and his Juris Doctor Degree from Western State University in Fullerton California. Ed is also well known for his risk management advice, cleaning and restoration contracts and related forms available for free and/or for purchase on his website. These are simple one page forms in plain English that protect payment rights and deter lawsuits. He has recently added contract forms specific to the needs of those doing work in Texas and Florida LEARN MORE at edcross.com
Pete Consigli, CR, WLS
The Restoration Industry's Global Watchdog has been a long time friend and guest on IAQ Radio. Pete Consigli has been a member of the Restoration Industry Association (RIA) since 1977. In 2008 Pete was the recipient of the Martin L. King award and in 2012 was made an honorary member of the RIA. He has served the association the past several years in the dual role of RIA Education Director and Industry Adviser. Pete presently serves as an adviser with RIA's education and certification committees and staff. He is a Water Loss Specialist (WLS) prep course facilitator and program adviser. Pete also advises the RIA board of directors and the association management team on matters impacting the restoration industry and RIA's mission.